Frequently Asked Questions
Everything you need to know about shopping with My Real Dolls.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated fashion pieces may have varying fits.
Can I track my order?
Yes! Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the materials used high quality?
At My Real Dolls, we prioritize premium fabrics and meticulous construction. Every item undergoes a quality check to ensure it meets our high standards for durability and style.